Return Policy
At PGN ATTITUDE®, we want you to be completely satisfied with your purchase. If you are a consumer, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, subject to applicable law and any legal exceptions.
Return Conditions
Returned items should be in their original condition, with original tags and packaging where reasonably possible.
You may inspect the product as you would in a physical store. If the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting reduction in value.
Exchanges.
Please contact our Customer Care team before returning your order. We will advise you on the available options depending on the product, circumstances and availability.
Refunds
Once your returned item has been received and inspected, your refund will be processed using the original payment method.
Once the refund has been issued, the time it takes to appear on your account may vary depending on your bank or payment provider.
Non-returnable Items
Certain products may be excluded from the right of withdrawal where permitted by applicable law, including goods made to your specifications or clearly personalized.
Statutory consumer rights remain unaffected.
Return Shipping
Unless otherwise required by applicable law, customers are responsible for the direct cost of returning products when exercising the right of withdrawal.
If you receive a defective, damaged or incorrect product, please contact our Customer Care team before returning it so that we can provide appropriate instructions.
We recommend using a trackable shipping method when returning an item.
Contact
For all return requests, please contact: